Privacy Policy
1. Introduction
Canine Coverage Co ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
2.1 Information You Provide Directly
Premium Report Purchases:
• Name and email address for delivery of digital products
• Payment information (processed securely through third-party payment processors)
• Billing address if required by payment processor
Contact Communications:
• Email address and any information you include when contacting us
• Anonymous insurance experiences you choose to share
Newsletter Signup:
• Email address for our optional newsletter subscription
2.2 Information Collected Automatically
Website Usage Data:
• IP address and general location information
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referral sources (which websites directed you to us)
Cookies and Tracking Technologies:
• We use cookies and similar technologies to improve your experience
• Analytics cookies to understand how visitors use our website
• Functional cookies to remember your preferences
2.3 Information We Do NOT Collect
Personal Insurance Details: We do not collect or store your personal insurance information, policy details, or claim specifics.
Personally Identifiable Information in Submissions: When you share insurance experiences, we only use anonymous, general information about company treatment and outcomes.
3. How We Use Your Information
3.1 Primary Uses
Service Delivery:
• Processing and delivering premium report purchases
• Responding to your inquiries and support requests
• Sending transactional emails related to your purchases
Platform Improvement:
• Analyzing website usage to improve user experience
• Understanding which content and features are most valuable
• Technical maintenance and security monitoring
Optional Communications:
• Sending newsletters if you have subscribed
• Notifications about significant updates to our analysis (with your consent)
3.2 Community Insights
Anonymous Data Analysis:
• Compiling anonymous insurance experiences into aggregate insights
• Identifying patterns in insurance company treatment and outcomes
• Including general trends in our research and reports
4. Information Sharing and Disclosure
4.1 We DO Share Information With:
Service Providers:
• Payment processors for secure transaction processing
• Email service providers for communication delivery
• Web hosting and analytics services for platform operation
• All service providers are contractually bound to protect your information
Legal Requirements:
• When required by law, regulation, legal process, or government request
• To protect our rights, property, or safety, or that of our users or others
4.2 We DO NOT Share Information With:
Insurance Companies: We never share user information with insurance companies we review or analyze.
Marketing Partners: We do not sell or rent your personal information to third parties for marketing purposes.
Affiliate Partners: While we may earn commissions from community-recommended products, we do not share user data with these partners.
5. Data Security
Security Measures:
• Industry-standard encryption for data transmission and storage
• Regular security monitoring and updates
• Restricted access to personal information on a need-to-know basis
• Secure payment processing through certified third-party providers
Limitations:
• No method of internet transmission or electronic storage is 100% secure
• We cannot guarantee absolute security but maintain reasonable safeguards
6. Data Retention
Purchase Records: We retain purchase information for business and tax purposes, typically 7 years.
Communications: Support emails and inquiries are retained for 2 years unless ongoing assistance is needed.
Website Analytics: Anonymous usage data is retained for up to 2 years for analysis purposes.
Account Deletion: You may request deletion of your personal information by contacting us.
7. Your Rights and Choices
7.1 Access and Control
Email Communications:
• Unsubscribe from newsletters at any time using the link in emails
• Request to stop all non-essential communications
Data Access:
• Request information about what personal data we have collected
• Request corrections to inaccurate personal information
• Request deletion of your personal information (subject to legal retention requirements)
7.2 Cookie Preferences
Browser Settings: You can modify your browser settings to refuse cookies or alert you when cookies are being sent.
Impact: Disabling cookies may limit some website functionality but will not prevent access to our content.
8. Third-Party Links and Services
External Links: Our website may contain links to third-party websites. This Privacy Policy does not apply to external sites.
Payment Processors: We use third-party payment processors who have their own privacy policies governing payment information.
Analytics Services: We use analytics services like Google Analytics, which have their own privacy policies.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete it promptly.
10. International Users
Our services are hosted in the United States. If you access our website from outside the US, your information may be transferred to and processed in the US, which may have different privacy laws than your country.
11. California Privacy Rights
California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including:
• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising these rights
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by:
• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification if changes significantly affect how we handle your information
13. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
Email: support at caninecoverageco.com
Subject Line: Privacy Policy Inquiry
Response Time: We will respond to privacy inquiries within 30 days.