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Have questions about our reviews, want to share your pet insurance experience, or need help understanding policy details? We're here to help through our digital support channels.
How to Reach Us
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We do not provide customer service, insurance advice, or policy guidance. Our platform supplies information and documents for you to make your own decisions.
Appropriate contact reasons:
• Reporting errors in our data or reviews
• Sharing your insurance experience for potential inclusion
• Technical issues with the website
• General inquiries about our platform
Response time: We respond to essential communications as needed, typically within several business days.
Frequently Asked Questions
General Questions
Do you sell pet insurance?
No, we're an independent comparison platform. We analyze and review insurance companies but don't sell policies directly.
Can you help me choose insurance or explain policy details?
No, we don't provide advice or guidance. Our platform supplies information and documents for you to review and make your own informed decisions.
How do you make money?
We generate revenue through premium report sales - detailed analysis and research documents available for download. We may also earn affiliate commissions when our community of pet owners recommends products or services, but these partnerships never influence our analysis.
How often do you update your reviews?
We continuously monitor policy changes, claim data, and customer feedback. Major reviews are updated quarterly, with breaking changes posted immediately.
Can I trust your reviews?
Our reviews are based on policy analysis, state and federal publications, local regulatory data, public review forums (BBB, Trustpilot, etc.), and community feedback—not marketing materials. We publish our process and disclose all partnerships.
Can I share my insurance experience?
Yes! We welcome anonymous experiences from pet owners. Email us your story about how an insurance company handled your claim or policy, and we'll consider including it in our community insights. We never use or sell personally identifiable information—only general details about Insurance Company treatment and outcomes.
How do I report incorrect information?
If you spot errors in our reviews or data, please email us at support at caninecoverageco.com with details and sources. We take accuracy seriously and investigate all reports.
Can I suggest new features or tools?
Yes! We're always improving our platform. Send us your ideas and feedback to insights at caninecoverageco.com—many of our best features came from community suggestions.
Partner Inquiries
For Insurance Companies: We maintain strict editorial independence. We do not accept payment for reviews, rankings, or editorial content. All analysis is conducted using our published approach.
For Pet Industry Partners: Interested in community-recommended partnerships? Email us about potential collaborations that benefit pet owners.
Technical Issues
Website Problems: If you encounter technical issues with our platform, email us at support at caninecoverageco.com with:
• Description of the problem
• Your browser and device type
• Screenshots (if applicable)
Data Questions: Questions about our data sources or how we compile information? We can explain our process.
We provide information and documents for research purposes. All insurance decisions are yours to make based on your own review of the available information.
Which 5 Companies Have Issues?
© 2025 Canine Coverage Co. All rights reserved.
Research Disclaimer:
Our analysis is based on publicly available regulatory data and government filings. While we strive for accuracy, we are not perfect, and errors or omissions may occur. If you identify any incorrect information, please contact us immediately so we can investigate and update our records. This research is for informational purposes only and should not be considered legal or financial advice.
No insurance company affiliates
We only partner with products or services our community of real pet owners genuinely recommends.
Important:
Our regulatory compliance ratings are independent research, not endorsements. Any company claiming our endorsement without written permission is making unauthorized and potentially false statements.